Refund policy
Short version: no refunds or returns for now.
Everything in this shop is print-on-demand. Each item is printed after you order it, just for you, so we can't take it back and resell it. Custom picks print exactly what you chose, so please double-check your selections (design, size, color, any text) before you check out.
When something goes wrong
If your order arrives damaged or misprinted, or gets lost in transit, we'll send you a free reprint or replacement. Here's how:
- Contact us through our contact page or email us at whyisthishappeningtome.23@gmail.com within 30 days of delivery. Include your order number.
- For damage or misprints, include a photo of the problem. We'll reply by email, and you can send the photo in your reply.
- For a lost package, contact us once the carrier's tracking shows it wasn't delivered.
"Misprinted" means the item doesn't match what you ordered or has an obvious printing defect. It doesn't cover ordering the wrong size or design, or a change of heart.
Cancellations
You can cancel within about 1 hour of placing your order, before it goes to print. Contact us right away. Once it's printing, it can't be cancelled.
Nothing in this policy limits any rights you have under applicable law.